In the case of contracts concluded via the online store, the buyer has the right to inform TEKSPRO Ltd. within 14 days that he is withdrawing from the contract (it is not necessary to state the reasons). The above applies exclusively to natural persons who acquire goods for purposes outside of their business activity. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods (which, in the case of shipping, is charged according to the price list of the delivery service and depends on whether it is a shipment/package/cargo).

The buyer does not have the right to withdraw from contracts for items:

• which were produced according to the exact instructions of the consumer (adapted to his personal needs),
• which due to their nature are not suitable for refund,
• which have visible traces of use or assembly of the product (dust, hair, scratches, stains, dirt – hygiene violations),
• which are returned inseparably and mixed with other items.

If the buyer has already received the items and withdraws from the contract, he must return the items undamaged and in the same quantity to the company within 14 days of the company’s notification of his withdrawal. Buyer should return the product in the original, undamaged packaging to avoid a reduction in the refund. The buyer should also include a copy of the original invoice and any other related documentation when returning the item. The product packaging must be undamaged.

The buyer is responsible for the decrease in the value of the product, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the items.

Payments will be refunded by TEKSPRO Ltd. no later than 14 days after receiving the withdrawal from the contract. The company TEKSPRO Ltd. reserves the right to withhold the refund of the received payments until the returned items are accepted or until you provide proof that you have sent the items back. The company will return the received purchase price with the same means of payment that the buyer used at the time of purchase, unless he specifically requested the use of a different means of payment. In the case of cash on delivery, the company will transfer the money to the buyer’s transaction account.

The deadline for exercising the right to withdraw from the contract runs from the day the buyer accepted the items for the supply of items, and for the provision of services from the day the contract was concluded or from the day the company fulfilled this obligation.

The buyer can withdraw from the contract by sending an unambiguous statement of withdrawal from the contract via e-mail to info@trgovina-slam.si. It is considered that the buyer has submitted a withdrawal statement in time if it is sent within the deadline set for withdrawal from the contract.

Please send the items you want to return to this address:

TEKSPRO Ltd.
Obala 26
6320 Portorož-Portorose
Slovenia